Returns & Refunds
Stock material can be returned within 30 days of delivery. Because building finishing materials are heavy and often made to your measurements, a few clear rules apply — all of them are on this page.
Return window
You have 30 days from the delivery date to request a return on unused stock material.
Return shipping
Return shipping is the customer's responsibility, except where the item arrived damaged, defective or incorrect.
Restocking fee
A 30% restocking fee covers inspection, repackaging and re-palletizing. It is waived when the fault is ours.
How to return an item
- 01
Call or email us
Reach us at (408) 555-0134 or hello@finishingmaterial.com within 30 days of delivery with your order number. We'll confirm whether the item is eligible and issue a return authorization.
- 02
Keep the boxes sealed
Material must be unused, uninstalled and still in its original unopened boxes, with every box from the order returned together. Opened flooring boxes cannot be accepted.
- 03
Send it back or book a pickup
You arrange and pay return shipping, or we can quote a freight pickup and deduct the cost from your refund — usually the cheaper option for pallets.
- 04
Refund within 5-10 business days
Once the material arrives and passes inspection, we refund the purchase price less the 30% restocking fee to your original payment method.
What cannot be returned
These items are made or ordered for one customer and have no resale value, so they are final sale. We will always tell you before you order if something falls into this list.
Made-to-order and configured doors
Doors built from the Door Designer — your chosen size, core, bore prep, jamb depth, handing, finish and glass — are manufactured to a single specification and cannot be resold or restocked.
Opened boxes of flooring
Flooring must come back sealed in its original unopened boxes. Once a box is opened we cannot confirm the material is untouched or resell it, so opened boxes are final sale — open one box at a time and stop as soon as something looks wrong.
Cut, installed or modified material
Once flooring has been cut, installed, stained, sanded or otherwise altered, it can no longer be returned. Please inspect and approve material before installation begins.
Special orders and quote-only products
Items ordered from a manufacturer specifically for you, and any product priced by quote rather than sold from our warehouse stock.
Samples
Samples are final sale — $19.99 for flooring, $94.99 for a cabinet door, $79.99 for a door. They exist so you can confirm color and texture in your own light before committing to a full order.
Damaged, defective or incorrect deliveries
If material arrives damaged, defective or not what you ordered, it is on us. Tell us within 48 hours of delivery and send a photograph of the damage and the packaging. We will replace the material or refund it in full — no restocking fee, no return shipping cost to you, and this applies to made-to-order items as well.
Please inspect every delivery before the driver leaves and note any visible damage on the delivery receipt. It makes a freight claim far easier for everyone.
Before you order
Order a sample to confirm color in your own light, try the material in your room with the Flooring Designer, or book a free measurement so your quantities are right the first time. Nothing is charged until your quantities are final.
Need to start a return?
Have your order number ready and our team will confirm eligibility and next steps the same business day.
This policy applies to purchases made on FinishingMaterial.com and does not affect your statutory rights. Last updated 11 August 2026.